Raqet FAQ

Have any general questions? Got stuck? Please browse our Raqet FAQ (Frequently Asked Questions) below to help answer any queries you might have…

What categories are listed?

  • Buy
  • Sell / Exchange or advertise your Services

It is not possible to switch between different categories while it is live.

I don't see the subcategory I want to list my ad under as an option?

You won’t be able to view some subcategories if you are not logged in as a Raqet user. Raqet only displays subcategories which have listings associated to those subcategories when searching for items or services.

If you would like to advertise an item or service and see all possible subcategories that Raqet supports, please log in and start the process of creating a new listing (sell, exchange or list a service). Once you start the process of listing an item you will see the full list of subcategories available for your new ad.

How to create an ad?

It’s really simple… Just click the “Submit Ad" button in the header:

Raqet Submit Advert - Listing Button

Complete all the listing details and don’t forget to categorise your item…

For example:

Under Category select School wear

Under Schools: select the relevant Province

Under School Name: Select the relevant School

Under Item Condition: Select 1 of the 4 options which best describe the condition of the item.

Under Clubs: If applicable

Finally, Add a location and contact details before clicking the “Save Ad" button. That’s it!

What does the box with Value not found mean?

If you tick the box next to value not found, you can add your own school, club or sport type if it does not appear in the drop-down list.

Which services are listed on the Raqet site?

  • Arts
  • Au Pairs
  • Clubs
  • Languages
  • Maths
  • Music
  • Sciences
  • Sport Coaches
  • Sport Clubs
  • School Transport Services

How do I advertise my services on Raqet?

Click on SUBMIT AD, under Ad Category you will find a list of services.

For example:  A Cricket Academy will be listed under Sport Coaches and or Sport Clubs

Example 2. Kumon Maths will be listed under Maths

Example 3. A piano teacher can advertise her services under Music

What do I do when I want to advertise my services and it is not listed?

Please contact us via the contact page and describe what services you would like to advertise on our site, and we will consider adding it to our listing.

What do I do when I want to bump up my ad?

Please contact us via the contact page and request a quote.

How do I find services in my area?

  • Go to Services
  • Under Keyword type in who or what service you are looking for
  • Under Location type in your area.
  • Use the Radius to define how far you would like to go from your area.
  • Apply Filters and wait for the result

How can I add my mobile number to my listing?

Add your number to your account profile. It will be made available to other users who have logged in to the site. Only Raqet users will be able to see your number. It is unsafe to add your number to the body of your listing.

How Can I Contact a Seller?

You can contact the seller if you are logged in as a Raqet user. The sellers contact number will be under his profile. If you wish to send a message to the seller, you click on ‘Contact Seller’.

I am being asked for a location?

Simply type your address under ‘Location’ and click on ‘Apply Filters’

How does the Review System Work?

There are two types of reviews – buyer and seller. The first step is to register on our site. Next you need to send a message to a seller. Once the seller responds to your message you will be able to review the seller and the seller will be able to review you. Reviews are used to give a buyer or seller a rating on general advert and service quality.

Can I change my review?

No, once a review has been posted it cannot be changed. Buyer and Seller have an option to respond to a review.

Do Raqet users see my reviews?

Yes, when users visit your profile, they will be able to see your overall review and a complete list of your reviews.

What are Favourite ads?

If you wish to save a listing to view later, you can save it to “Favourite Ads” which you can access from your profile dashboard at a later stage.

Why does my listing stay in a pending state?

We might not be able to approve your listing due to the following reasons. If your listing does not comply with our terms & conditions, your listing contains restricted content, your listing is a duplicate of another listing you have already posted, or we’ve identified your listing as fraudulent or suspicious. Please contact us using the contact form if you feel your listing does comply and we will review your submission again.

How to share a listing?

Click the Share button in the Ad Action section of the listing.

How to print a listing?

Click the Print button in the Ad Action section of the listing.

When do I report a listing?

If you feel that a listing does not comply with our Terms of Use, please report it immediately. Click on the Report button in the Ad Action section of the listing in question.

How to report a listing?

Click on the Report button in the Ad Action section of the listing in question. We take safety and the security of our users very seriously.

Give us a full description why the ad should be deleted. The advert will remain live until an administrator has reviewed it.

Please do not make false claims about a listing as we will take the necessary action against individuals who do so.

If you have any further questions which might not be covered by any of the topics above, feel free to contact us directly. We’d love to hear from you!

Footwear
  • School Footwear
  • Sport Footwear

Gaming
  • Consoles
  • Games
  • Parts & Accessories

Schoolwear

Blazers and Jackets, Blouses & Shirts, Caps / Hats / Beanies, Jerseys, Raincoats & Windbreakers, School and Sport Bags, Shorts, Skirts and Skorts, Swimming Costumes, Ties, Tracksuits, Trousers

Services
  • Au Pairs
  • Coaching
  • Events and Catering
  • Photography
  • School Transport Services
  • Tutoring

Sport Equipment

Cricket, Cycling, Equestrian, Golf, Hockey / Ice Hockey, Martial Arts, Netball, Racket, Rugby, Running, Soccer, Water Sport, Other

Sportswear

Cricket, Cycling, Equestrian, Golf, Hockey / Ice Hockey, Martial Arts, Netball, Racket, Rugby, Running, Soccer, Water Sport, Other

Textbooks & Study Guides
  • Grade 1 to 12
  • Laptops & Tablets
  • Other